Shipping and Returns
Shipping Policy
In our online store we want to offer you the best shopping experience, which is why we have designed our shipping and returns policies with your comfort and satisfaction in mind.
Shipping Costs:
Iberian Peninsula: €3.95.
Canary and Balearic Islands: €4.95.
Europe: €5.95.
Free shipping on orders over €50!
Delivery Times:
Iberian Peninsula: 2-3 working days.
Canary Islands and Balearic Islands: 4-5 working days.
Rest of Europe: 6-7 working days (depending on the country).
Return and Exchange Policy
To start the return process you must follow these steps:
From the moment you receive your order, you have a maximum period of 30 days to request a return.
All merchandise must be returned in its original packaging, with all accessories included, in perfect condition, properly protected and with the labelling intact. Otherwise, KARACTERMANIA reserves the right to refuse the return.
To request a return, you must communicate your intention by phone ( 934 80 00 12 ) or email ( shop@karactermania.com ). After your request, we will send you instructions for sending the goods by email.
Once you have communicated your desire to exercise your right to return, you must send the product within a maximum period of 14 days. The shipping costs generated by the return will be your responsibility. You can choose the shipping agency that best suits your needs or that offers more competitive rates.
Once the merchandise has been received and its condition verified, we will proceed to refund the amount.
This refund will include the full amount of the product as well as the shipping costs paid for the purchase, provided that the most economical shipping option available has been selected. If you opted for a more expensive shipping method, only the amount corresponding to the most economical standard shipping option will be refunded.
Refunds will be made within a maximum of 14 calendar days from the date on which the right of withdrawal was exercised. However, this may be withheld until the returned product has been received and the condition checked.